SolutionWise is bound by the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Privacy Act). The NPPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is managed. Personal information is, generally, information or an opinion relating to an individual which can be used to identify that individual.
Why do we collect personal information?
We collect personal information about our clients, members, suppliers and sub contractors who are involved in the receiving or provision of services to SolutionWise, our clients, suppliers, contractors and other contacts to understand and meet their needs, to conduct our activities and meet legal obligations.
What personal information do we collect?
The types of personal information we may collect include contact information (such as your name, address, email address and telephone number), information about your employer or the organisation that nominated you, your association or industry affiliations and any feedback that you provide to us about our products and services, our website, or other matters.
SolutionWise also collects statistical information about visitors to our website. Generally, this information cannot be used to identify particular individuals but in some circumstances it may include a visitor’s internet protocol address, which could be linked to the individual.
This information may be collected by way of forms filled out by individuals (including via online forms), emails, telephone conversations, face-to-face meetings and interviews. Where necessary, we supplement the information we receive from you with information from third party sources, such as an organisation you nominate as a service provider to your business.
How might SolutionWise use personal information?
Generally, SolutionWise uses your personal information for the following purposes:
- To provide you with our products and services;
- To respond to your queries or feedback;
- To send you any communications or publications in which we think you might be interested, or which you have requested; and
- To let you know about developments in our procedures, products, services, activities and programs that might be useful to you.
Disclosure of personal information to other parties
SolutionWise may disclose your personal information to third parties such as our consultants, our professional advisers, our external service providers that provide services to us (or you). Although we seek to engage external service providers who comply with the requirements of the Privacy Act, we do not accept responsibility for the misuse of personal information by these third parties.
We may also disclose your personal information if it is required or authorised by law or where disclosure is necessary to prevent a threat to life, health or safety.
We do not sell or license your personal information to third parties.
Security and management of personal information
SolutionWise will take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. If we no longer require your personal information, SolutionWise will take reasonable steps to destroy or permanently de-identify the personal information.
Links from our website to other websites
Our website may contain links to third party websites. We do not operate these websites and therefore are not responsible for the collection or handling of personal information by the operators of these websites.
Accessing the information we hold about you
Under the NPPs, you may be able to obtain a copy of the personal information that we hold about you. The NPPs provide some exceptions to your rights in this regard. To make a request to access this information, please contact us in writing. We will require you to verify your identity and specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.
Updating your personal information
We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact SolutionWise at the address set out below if you believe that the information we hold about you requires changing or is out-of-date.
Sending information overseas
SolutionWise will not send your personal information to a recipient outside Australia without obtaining your consent or otherwise complying with the NPPs.
Updates to this Policy
Corporate House, 155 Varsity Pde, Varsity Lakes, Queensland, 4227
Attention: The Privacy Officer
Email: [email protected]
We will endeavour to respond to all correspondence or complaints promptly.
Date: 1 September 2010
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site. http://www.privacy.gov.au/
November 24th, 2015
November 9th, 2015
Danny has been our SolutionWise Business Consultant since October 2009. Since then with his guidance and access to many of his resources he has at his disposal we have certainly changed the direction and culture of our Company. We are more aware of how to seek the best options that are most effective and profitable for us.... View full...
Thanks again for your help over the past year. You have helped us move in the right direction. Kim Davies – Business Owner (Bytes Dental) View full...
We are so grateful to Arnold for his assistance in our medium size company. My wife and I attempted to run the business on our own but soon found we needed professional advice. Arnold assessed and introduced systems relevant to our industries to minimize... View full...
When I decided to sell my business I needed help preparing it for sale. Arnold created the relevant documents ready to present to prospective buyers, meet with many interested parties and always presented the business in a highly professional manner and took ownership of the business sale right through to a successful sale. View full...
You have got me out of “the sea of despond"! Helen Larkey – Senior Counsellor (Reconnect Counselling) View full...
As a naturopath I like to get to the causal level of a persons’ health issues. Arnold does a similar thing with businesses. He exams all aspects of a business then priorities the trouble spots ‘hot spots’’ that need to be addressed , whilst he helps you formulate a success plan for the future. He has lots of experience and a wealth of other connections... View full...